Privacy Policy

PRIVACY POLICY

 

Privacy Policy describes how Kamindi collects, uses, and shares your personal data.

PERSONAL INFORMATION WE COLLECT

There are some situations in which it is necessary for us to collect your information in order to provide a service to you or to meet legal requirements. Rest assured, when you share your information with us, we only use it to give you a great shopping experience at Kamindi.

The information may include

  • Personal identifiers such as your name, address, phone number, email address, birthdate, and other personal characteristics
  • Customer records such as personal identifiers and payment card information
  • Purchase details such as purchase history or tendencies
  • Other information you provide such as information about a transaction when you call Customer Care, use your Kamindi account, or interact with us on social media or other third-party websites or mobile apps .
  • Sensory Data such as voice recordings from calls to Customer Care

 

HOW WE USE THE PERSONAL INFORMATION WE COLLECT

We use much of the information we collect to operate and provide you with our services. For instance, we use your information to: 

  1. Respond to your requests 
  2. Provide customer service 
  3. Give you information about your account 
  4. Manage your purchases 
  5. Provide you with a safe, secure, efficient, and customized experience

 

SHARING YOUR PERSONAL INFORMATION

Kamindi may share your personal with the following persons/organisations:

  1. Service Providers. Kamindi may engage third parties to act as our service providers and perform certain tasks on our behalf, such as processing or storing data, including personal data, in connection with your use of our services and delivering products to customers. Kamindi’s service providers are obligated to handle personal data consistent with this Privacy Policy and according to our instructions.
  2. Partners. At times, Kamindi may partner with third parties to provide services or other offerings. For example,Payment partners such as Mpesa.
  3. Others. Kamindi may share personal data with others at your direction or with your consent, such as when we share information with your carrier to activate your account.
  4. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate. We may also disclose information about you where there is a lawful basis for doing so, if we determine that disclosure is reasonably necessary to enforce our terms and conditions or to protect our operations or users, or in the event of a reorganization, merger, or sale.

 

PROTECTION OF PERSONAL INFORMATION

Kamindi takes reasonable and appropriate measures to protect our Customer’s Personal Data from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the Personal Data.

CHANGES ON THE PRIVACY POLICY

From time to time, we may change our Policy. We will notify you of any material changes to our Policy as required by law. We will also post an updated copy of this Policy on our Platform. Please check our Platform periodically for updates.

 

CONTACT

Kamindi Selfridges Supermarket

P.O. BOX 675 00900, Kiambu

Kamindi House, Biashara street, Kiambu town.

Email: customercare@kamindi.co.ke

Tel :
0711335555 or 0713337833